Questions & Answers
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Frequently Asked Questions
Shopping Information –
Delivery charges vary depending on the shipping location and the total value of your order. You can view the exact shipping cost at checkout before confirming your purchase. Occasionally, we offer free shipping promotions—stay tuned!
Delivery time depends on your location and the shipping method selected. Standard delivery typically takes 2–5 business days, while expedited options are available at checkout for faster service.
Once your order is placed, you’ll receive a confirmation email. When your items are dispatched, we’ll send a shipping confirmation with tracking details so you can monitor the delivery progress. If any issues arise, our customer support team is here to help.
Your sales receipt is included in the confirmation email. You can also view and download it anytime by logging into your account and visiting the "Order History" section.
During checkout, look for the “Add Gift Receipt” option. You can also include a personalized message. The gift receipt excludes pricing details, making it perfect for presents.
You have 7 days from the delivery date to return an item. Please ensure the products are unused, in original packaging, and accompanied by proof of purchase. Visit our Returns & Exchanges page for full details and instructions.
Frequently Asked Questions
Payment Information –
The recipient will be reimbursed using the same method originally used for payment, unless otherwise specified during the return process. Refunds are processed once the returned item is received and inspected.
Yes, in most cases, reimbursements are made via the original payment method. If this is not possible due to technical or policy reasons (e.g., expired cards), our support team will reach out to arrange an alternative.
No, for security and tax compliance reasons, the country of delivery must match the country where the purchase was made. We recommend placing separate orders for different shipping destinations.
To return an item, visit our Returns & Exchanges page, fill out the return request form, and follow the instructions provided. Items must be returned in their original condition and packaging within 30 days of delivery.
Yes, we make every effort to ensure the product you receive matches the images shown on our site. Please note that slight variations may occur due to lighting or monitor settings. If you believe the item you received is incorrect, please contact our support team.
Frequently Asked Questions
Orders and Returns –
Shipping fees depend on your delivery address and the size or weight of your order. Full shipping costs will be shown at checkout. We occasionally offer promotions with free or discounted shipping.
Delivery time and costs depend on your shipping address and the delivery option chosen at checkout. Estimated delivery time is between 3–7 business days. Shipping fees are calculated based on order size and location and will be clearly displayed before you complete your purchase.
After placing your order, you will receive a confirmation email. Once your order is shipped, a second email with tracking information will be sent. You can follow your order status through your account or the tracking link provided.
To subscribe, scroll to the bottom of our homepage and enter your email address in the newsletter sign-up field. Once subscribed, you’ll receive updates about new arrivals, promotions, and special offers directly in your inbox.
